Privacy policy

Privacy Policy for INNOVE COUTURE

INFORMATION WE COLLECT

Larose Couture is committed to safeguarding the privacy and confidentiality of our clients worldwide. When you visit our website (larosecouture.shop / terostore.merareport.com), place an order, or engage our bespoke consultation services, we collect information necessary to deliver a superior luxury experience:

  • Personal Identification Data: Your full name, title, telephone number, email address, billing address, and physical shipping address.
  • Payment & Transaction Information: Payment transactions are processed through encrypted, Level 1 PCI-DSS compliant payment gateways (such as Stripe, PayPal, and verified banking networks). Larose Couture does not store full credit card numbers, CVV security codes, or banking credentials on our servers.
  • Bespoke Consultation Records: Measurements, sizing preferences, fabric selections, and styling notes provided during custom couture appointments.
  • Technical & Browsing Data: IP address, browser type, operating system, approximate geographic location, referring URLs, and website interaction patterns collected through essential and analytical cookies.

HOW WE USE YOUR INFORMATION

We process your personal information strictly in accordance with UK GDPR, EU GDPR, and applicable US data protection standards for the following legitimate business purposes:

  • Order Processing & Fulfillment: Processing orders, handling payment verification, arranging courier transport across Europe, Asia, North America, and worldwide, and issuing shipment tracking updates.
  • Client Concierge Services: Responding to client inquiries, scheduling bespoke fittings, managing return authorizations, and offering personalized sizing assistance.
  • Fraud Prevention & Security: Validating transactions, detecting suspicious activity, and protecting our store infrastructure against cyber threats.
  • Curated Communications: Sending updates on new seasonal collections, private trunk shows, and editorial lookbooks (only where you have explicitly opted in; you may unsubscribe at any time via the link in each email or by contacting us).

DATA PROTECTION, SHARING & CONFIDENTIALITY

At Larose Couture, discretion is paramount. We do not sell, rent, lease, or commercially trade client personal data to third parties under any circumstances.

We share information solely with trusted third-party service partners who assist in our boutique operations under strict confidentiality and data protection agreements:

  • Logistics & Freight Partners: Premium courier services (DHL Express, Royal Mail, FedEx, UPS) solely for the delivery of your orders.
  • Payment Service Providers: Regulated payment processors for secure tokenized transactions.
  • Cloud Infrastructure: High-security web hosting and enterprise infrastructure protected by TLS/SSL encryption and firewall safeguards.

Our website employs 256-bit Secure Socket Layer (SSL) encryption across all checkout, registration, and communication forms to ensure complete data integrity in transit.

YOUR LEGAL RIGHTS & CLIENT CONCIERGE

Under applicable data privacy regulations (including UK General Data Protection Regulation, EU GDPR, and the California Consumer Privacy Act / CCPA), you are entitled to specific rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal records.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information, subject to mandatory statutory tax and accounting retention requirements.
  • Right to Restrict or Object: Object to the processing of your data for direct marketing or specific legitimate interests.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.

To exercise any of your privacy rights, submit a data inquiry, or update your preferences, please contact our Data Protection Concierge:

Larose Couture Data Protection Team
Email: hello@larosecouture.shop
Telephone: +44 7400 754274
UK Atelier: 64 Lakeside Ave, Bolton BL3 2HY, United Kingdom
USA Atelier: 9029 Burt St, Omaha, NE 68114, USA

We aim to acknowledge and resolve all data protection requests within 30 days of receipt.